CORONAVIRUS (COVID-19) INFORMATION
A note about CrescentCare and COVID-19 | Información en español sobre las pruebas de COVID
- Our walk-in testing is available Monday-Friday 9-11am. You do not need an appointment during these hours.
COVID TESTING BY APPOINTMENT
- Appointments for COVID testing are available to current primary care patients and those who have previously been tested for COVID with us. Time slots are available Monday-Friday from 11am to 12pm. Please call 504-821-2601 to schedule an appointment in advance.
- We are currently vaccinating all people who are eligible according to Louisiana Department of Health guidelines. All recipients will need to sign an affidavit confirming they meet eligibility requirements. Please call 504-821-2601 to schedule an appointment.
- In New Orleans, you may also dial 311 to get on the city-wide waitlist. New Orleans Public School staff should sign up to be vaccinated through Children’s Hospital here.
- We have tents set up on the first floor of our garage at our 1631 Elysian Fields Ave. location. You can enter either through the garage on N. Derbigny or through the main entrance on Elysian Fields. PLEASE DRESS WARMLY DURING COLD WEATHER.
WHAT TO BRING
- ID (we test regardless of citizenship status)
- Insurance card (if you have insurance).
- If you have insurance, we will bill your insurance for the test and the visit.
- If you do not have insurance, there is federal funding to support the cost of the test and visit.
- Everyone must wear a mask while on CrescentCare property.
WHO ARE WE TESTING?
- We’re currently testing EVERYONE for COVID-19. Those with the following symptoms are at highest risk: fever, cough, sore throat, breathing troubles, loss of taste or smell. Though these are the classic symptoms, we recognize the importance of testing everyone for the virus even if asymptomatic. If you feel you may have COVID-19, we can test you and find out.
- If you have had a true exposure (meaning you spent more than 15 mins within six feet of a person who was confirmed positive), we strongly encourage you to be tested. Please be aware that testing between day 5 through day 7 after exposure has the highest probability for an accurate result.
- If you are exposed to an individual who tests positive, the Louisiana Department of Health recommends that you home quarantine for 14 days.
WHAT HAPPENS WHEN I SHOW UP?
- If you are not currently a patient at CrescentCare, we will ask you to fill out a patient registration form and consent form. Please make sure to write legible and fill out your contact information as this is how you will get your results. We will then enroll you in our electronic health record to help you receive your results quickly.
HOW LONG WILL I HAVE TO WAIT?
- The wait time depends on the number of people who come in for testing. Our staff will do everything we can to make it as efficient as possible for everyone.
- We receive most test results within a few days. However, we do not have control over the lab’s turnaround time for results.
- The fastest way to get your results is to sign up for the patient portal here.
- If your test is positive you will also receive a call from our staff as soon as we receive your test results.
- We are not currently offering antibody tests.
- We are not currently offering rapid point-of-care tests.
- Following guidance from the State of Louisiana, we will soon begin vaccinating CrescentCare clients who are 70+. We will contact clients who are eligible as doses become available.
HOW TO READ YOUR RESULTS
- “Not detected” means the test was negative, and you do not have COVID-19.
- “Detected” means that the test result was positive.
WHEN CAN I RETURN TO WORK?
- If you previously tested positive for COVID, you can return to work 10 days from the beginning of symptoms and after 24 hours with no fever and no fever reducing medicine.
- The Louisiana Department of Health has asked us to no longer re-test people who previously tested positive. Here is a link to the guidance and you can provide this to your place of employment.
HOW ARE WE KEEPING EVERYONE SAFE?
- Our staff do testing with full personal protective equipment in several tents, which are climate controlled and cleaned regularly for your safety. Our staff also clean the chairs and all items that individuals touch as part of the registration process.
If you have questions, please call us at 504-821-2601.
We will be asking all who enter our facilities the following questions:
- Do you have new symptoms associated with COVID-19 (in the last 2 weeks) such as fever, sore throat, cough, loss of taste or smell?
- If the answer is YES, would you like an urgent visit for this issue today? Please call or walk in to our testing site.
- If the answer is NO: We are requiring everyone to wear a mask for their appointments, please keep it on during your time at our facility for your safety and the safety of others.
Learn about TeleVisits and Telehealth
CrescentCare COVID-19 Public Updates Podcast:
About our podcast:
Begun on 3/17/2020, CrescentCare Public Updates podcast features CrescentCare’s Dr. Nicholas Van Sickels and guests answering your questions and providing timely and important information on the current COVID-19 outbreak. We’re adding new episodes semi-weekly; transcripts and more are available here.
Check out our COVID-19 resource page
We’re adding resources here for finding help with food, shelter, finance, counseling, applying for benefits and more. We’re making regular updates, so check back frequently.
CrescentCare team published in Oct/Dec 2020 Journal of Ambulatory Care Management
Congratulations to CrescentCare’s Dr. Jason Halperin, MD, MPH, Dr. Isolde Butler, MD, Ms. Katherine Conner, MPH, and Mr. Christian Telleria, BS. They have co-authored, with Dr. Bruce Agins of the Institute for Global Health Sciences, University of California at San Francisco, an article titled “The Vital Role of a Federally Qualified Community Health Center in New Orleans, Louisiana, During the COVID-19 Pandemic” in the Oct./Dec. 2020 issue of the Journal of Ambulatory Care Management.