A survey team from CARF International* will be visiting January 15, 2020 through January 17, 2020

We invited the surveyors to evaluate how well we meet international standards for quality. The survey will tell us what we are doing well and ways we might improve. As a result of this survey, we may earn or continue accreditation.

As part of the survey, the surveyors will interview people who receive services, their families, our staff, and others. Some questions the survey team members might ask people are:

  • Do we provide a clean and safe setting?
  • Do you receive the services you need and want?
  • Are you treated with respect?
  • Do you take part in planning your services?
  • Are you told what you need to know about your services?
  • Are your questions answered in a way you understand?
  • Do you know where to go with questions or concerns?

If you would like to talk with one of the survey team members or want to learn more about CARF International, please let one of our staff members know or contact:

Roxanne Hadnott-Songy, Privacy Officer at CresentCare
Mail or Drop-In:  1631 Elysian Fields Avenue, New Orleans, LA 70117
Email: roxanne.hadnott-songy@crescentcare.org
Telephone: 504-821-2601, ext 1010
Fax: (888) 736-9806

You may also contact CARF International directly.

CARF Frequently Asked Questions

What is CARF International?

CARF International, a group of companies that includes CARF Canada and CARF Europe, is an independent, nonprofit accreditor of health and human services. Founded in 1966 as the Commission on Accreditation for Rehabilitation Facilities, the accrediting body is now known as CARF.

What is accreditation?

Accreditation is a process that demonstrates a provider has met standards for the quality of its services. CARF International* establishes these standards to guide providers in offering their services and also uses the standards to evaluate how well a provider is serving people and how it can improve.

What is a CARF survey?

As a step toward accreditation, a provider invites CARF International to send a team of professionals, called surveyors, to visit its site and evaluate its services for quality. The surveyors consult with staff members and interview people who use the provider’s services. Based on the surveyors’ review, the provider may be awarded CARF accreditation for one or three years. In some cases, the provider may need to improve its services before it can become accredited.

What do you do when you have a complaint?

Before becoming accredited, a provider must show that it focuses on quality improvement, the best possible outcomes of its services, and customer satisfaction.

However, even the best providers will receive a complaint from time to time. If you have a concern about the services you are receiving, you can take several steps.

First, tell a staff member about your concern and ask who can help you resolve it. This provider pledges to work hard to resolve concerns about its services.

Then, if you are unable to quickly resolve the concern, ask a staff member to tell you how to use the grievance process. CARF-accredited providers must have a grievance procedure available to the people it serves and its staff members.

Finally, if you feel your concern is not resolved through the grievance process, you may want to contact the Protection and Advocacy agency in your state, province, or territory. You might also contact the governmental agency that is responsible for licensing the provider to operate. CARF is not connected with or responsible for the administration, acts, personnel, property, or practices of providers with accredited services.

 

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