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This document describes how to install the healow application and initialize a healow® TeleVisits appointment from an iOS® or Android® smartphone.

Note: For more information, refer to the complete documentation available on the healow Website<

Installing the healow Application

To install healow application:

  1. Open App Store® from your iPhone® or Google PlayTM from your Android phone:
  2. Type healow app in the search box.
  3. Tap Get in the App Store or Install in Google Play. This installs the application to your phone.
    Note: Make sure the application you are installing is the one developed by eClinicalWorks®, LLC.
  4. Tap Open. OR Tap the healow application from the launcher:

Initializing a TeleVisit

To initialize a TeleVisit:

    1. Open the healow app, and tap Get Started:
    2. Accept the following in-phone notifications:
      • Location
      • Camera
      • Microphone
    3. Enter the Practice Code:
    4. Enter the login credentials provided by the practice and tap Login:

      Note: The username and the password are case-sensitive.
    5. Accept the Terms and Conditions for the healow application:
    6. Verify the account by entering your Date of Birth.
    7. Create and confirm a 4-digit PIN of your choice:

      Note: Remember your 4-digit PIN; you will need it the next time you log in to the application.
    8.  On the wheel screen, tap Appointments:
    9. Tap the appointment:
    10. Tap Start TeleVisit:
    11. Complete the questionnaire and tap Submit Questionnaire & Next:

      Note: Questions are not mandatory; complete as much as you are able.
    12. Enter your vital signs and tap Submit Vitals:

      Note: Vitals are not mandatory; complete as much as you are able.
    13. Tap Start Televisit:
    14. You are checked in. Wait for your provider to connect:
    15. Tap the red phone icon at the bottom of the screen to end the visit:


Documentation: This document contains information that is confidential and proprietary to healow, LLC and is intended for use solely by its authorized licensees (the “Authorized Entity”). In accordance with these conditions and contractual agreements by the Authorized Entity, this document may not be copied, displayed, distributed, published, or otherwise reproduced, otherwise used, transmitted, or in any form or otherwise made available or used by anyone other than the Authorized Entity to whom this document was originally delivered without the prior written consent of healow, LLC. Pursuant to Authorized Entity’s agreement with healow, Authorized Entities may receive copies of or access to certain written technical support or explanatory documents regarding healow’s software, healow’s services, and/or healow’s internal policies and procedures (collectively, the “Documentation”).

The examples, images, and scenarios presented in this Documentation are solely for explanatory use of healow’s software and services, and should not be construed as directives for clinical or medical decisions; the Authorized Entity is ultimately and completely responsible for clinical and/or medical decisions made regarding patient care.

healow’s Documentation may contain hyperlinks to external sites and/or third-party vendors for functional, informational, or instructional purposes. Use of these external links is at the Authorized Entity’s risk.

healow assumes no responsibility for errors or omissions that may appear in this publication and reserves the right to change this publication at any time without notice. All users are instructed to consult the latest version of the Documentation at for the latest updates to the Documentation at all times.

Once obtained, the distribution or posting of this proprietary document on the Internet for public and/or private use is strictly prohibited. This restriction includes Internet websites, forums, blogs, private or public portals, or any other electronic means of sharing beyond the Authorized Entity.


The following appendix lists the trademark and copyright information for this document.



healow® is a registered trademark of healow, LLC.

All other trademarks or service marks contained herein are the property of their respective owners.

AndroidTM GoogleTM Google PlayTM

Android is a trademark of Google Inc. Google is a registered trademark or service mark of Google, Inc. Google, the Google logo, Google Message Filtering, Google Message Security, Google Message Discovery, Postini, the Postini logo, Postini Perimeter Manager, Postini Threat Identification Network (PTIN), Postini Industry Heuristics, PREEMPT, Chromebook, and Chrome are trademarks, registered trademarks, or service marks of Google, Inc. Always include a TM symbol on the first or most prominent instance of Google PlayTM in text. When referring to the mobile experience, use “Google Play” unless the text is clearly instructional for the user. For example, a marketing headline might read “Download our games on Google PlayTM,” but instructional text would read “Download our games using the Google PlayTM Store app.” Any use of the Google Play name or icon needs to include this attribution in your communication: Google Play is a trademark of Google Inc.


App Store®


App Store is a signature mark and Apple Store® is a registered trademark of Apple Inc., registered in the U.S. and other countries.


IOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license.

©Copyright healow, March 2020 – healow Application TeleVisits Patient Guide