Ultrasound machineFAMILY ADVOCACY, CARE AND EDUCATION SERVICES (FACES) is the largest provider of HIV/AIDS social services focused on both women and their families in the Greater New Orleans area. The target population includes HIV-infected and affected women, pregnant women, infants, youth, adolescents and families. FACES also serves male clients as well. The organization administers projects that provide supportive services for individuals and families impacted by HIV disease and dual diagnoses of substance use and mental health issues.

Who We Are

FACES has been dedicated to serving HIV-infected and affected women, pregnant women, infants, children, youth and families in the Greater New Orleans area since 1988.

FACES believes that every HIV-infected/affected man, woman, child and adolescent has the right to services that are comprehensive, culturally competent and family-centered. FACES is committed to providing coordinated quality services to these families.

The goal of the FACES Program is to assist clients in maintaining their physical and emotional well-being. Staff members work with clients to empower them to improve and increase their access to resources in the community.


As part of CrescentCare, FACES offers an alternative location for clients in the New Orleans area.  FACES provides:

  • client enrollment
  • case management
  • treatment adherence support and education
  • individual and group behavioral health counseling
  • medical transportation
  • peer support

FACES utilizes a nurse medical case management model that targets existing or newly diagnosed patients who may have more complex medical issues such as co-morbidities, medication and treatment adherence problems, or pregnancy.

Location, Hours & Contact Info

FACES – Family Advocacy, Care and Education Services

  4640 South Carrollton Ave., Ste. 130
  New Orleans, LA 70119
  See a Map
  Hours: M-F: 8:30 a.m. – 5 p.m.
  (504) 821-4611 (Phone)
  1-866-821-6164 (Toll Free)
  (504) 822-2084 (Fax)


On September 1, 2013 FACES became a program of CrescentCare through a competitive grant award from the HIV/AIDS Bureau of the Health Resources and Services Administration.  Prior to this award FACES existed as a program of Children’s Hospital in New Orleans with a lengthy record of collaboration with HIV/AIDS service providers throughout Louisiana.

In 1988, the Bureau of Maternal and Child Health awarded a grant to Children’s Hospital to establish the department then known as the Pediatric AIDS Program, one of 18 original Pediatric AIDS Demonstration Projects funded nationally.  Since 1998 the program has been known as the Family Advocacy, Care and Education Services program, providing comprehensive care for HIV-positive women, children, infants and youth, and their affected family members through federal grant funding, primarily Ryan White Part D.

Through Ryan White and other funding sources FACES supports a family-centered model of care that provides services to all eligible adults (male or female) with a particular emphasis on HIV-positive pregnant women, youth, children, HIV-exposed infants, and affected family members.  During the past twenty-five years, FACES has grown from a case management and HIV education demonstration project, to a multi-service, comprehensive service provider.