COVID-19 testing information
A note about CrescentCare and COVID-19 | Información en español sobre las pruebas de COVID
- We are currently vaccinating all people who are eligible according to Louisiana Department of Health guidelines. Please call 504-821-2601 to schedule an appointment.
- In New Orleans, you may also dial 311 to get on the city-wide waitlist. New Orleans Public School staff should sign up to be vaccinated through Children’s Hospital here.
- Our walk-in testing is available Monday, Wednesday, and Friday from 9-11 am. You do not need an appointment during these hours.
COVID TESTING BY APPOINTMENT
- Appointments for COVID testing are available to current primary care patients and those who have previously been tested for COVID with us. Time slots are available Monday, Wednesday, and Friday from 11 am to 12 pm. Please call 504-821-2601 to schedule an appointment in advance.
- We have climate-controlled visit rooms on the first floor of our garage at our 1631 Elysian Fields Ave. location. You can enter either through the garage on N. Derbigny or through the main pedestrian entrance to the parking garage on Elysian Fields Ave. Waiting areas are not climate controlled, so please dress warmly during cold weather.
WHAT TO BRING
- ID (we test regardless of citizenship status)
- Insurance card (if you have insurance).
- If you have insurance, we will bill your insurance for testing and the visits.
- If you do not have insurance, there is federal funding to support the cost of testing and visits.
- Everyone must wear a mask while on CrescentCare property.
WHO ARE WE TESTING?
- We’re currently testing EVERYONE for COVID-19. Those with the following symptoms are at highest risk: fever, cough, sore throat, breathing troubles, loss of taste or smell. Though these are the classic symptoms, we recognize the importance of testing everyone for the virus even if asymptomatic. If you feel you may have COVID-19, we can test you and find out.
- If you have had a true exposure (meaning you spent more than 15 mins within six feet of a person who was confirmed positive), we strongly encourage you to be tested. Please be aware that testing between day 5 through day 7 after exposure has the highest probability for an accurate result.
- If you are exposed to an individual who tests positive, the Louisiana Department of Health recommends that you home quarantine for 14 days.
WHAT HAPPENS WHEN I SHOW UP?
- If you are not currently a patient at CrescentCare, we will ask you to fill out a patient registration form and consent form. Please make sure to write legibly and fill out your contact information as this is how you will get your results. We will then enroll you in our electronic health record system to help you receive your results quickly.
HOW LONG WILL I HAVE TO WAIT?
- The wait time depends on the number of people who come in for testing. Our staff will do everything we can to make it as efficient as possible for everyone.
- We receive most test results within a few days. However, we do not have control over the lab’s turnaround time for results.
- The fastest way to get your results is to sign up for the patient portal here.
- If your test is positive you will also receive a call from our staff as soon as we receive your test results.
- We are not currently offering antibody tests.
- We are not currently offering rapid point-of-care tests.
HOW TO READ YOUR RESULTS
- “Not detected” means the test was negative, and you do not have COVID-19.
- “Detected” means that the test result was positive.
WHEN CAN I RETURN TO WORK?
- If you previously tested positive for COVID, you can return to work 10 days from the beginning of symptoms and after 24 hours with no fever and no fever reducing medicine.
- The Louisiana Department of Health has asked us to no longer re-test people who previously tested positive. Here is a link to the guidance and you can provide this to your place of employment.
HOW ARE WE KEEPING EVERYONE SAFE?
- Our staff do testing with full personal protective equipment in several tents, which are climate controlled and cleaned regularly for your safety. Our staff also clean the chairs and all items that individuals touch as part of the registration process.
If you have questions, please call us at 504-821-2601.
We will be asking all who enter our facilities the following questions:
- Do you have new symptoms associated with COVID-19 (in the last 2 weeks) such as fever, sore throat, cough, loss of taste or smell?
- If the answer is YES, would you like an urgent visit for this issue today? Please call or walk in to our testing site.
- If the answer is NO: We are requiring everyone to wear a mask for their appointments, please keep it on during your time at our facility for your safety and the safety of others.