A Note on Changes to the Patient Portal:

On September 30, the Aprima portal will no longer be available for log-in or use.

The Aprima Patient Portal contained information about provider visits that happened on or before January 20, 2018. Your health information for provider visits prior to January 20, 2018 (including a list of your appointments, medications, lab results, and visit summaries), has been transferred from the Aprima portal to your eCW portal account. Any information not transferred is available in the CrescentCare medical record.

If you saw your provider on or after January 22, 2018, visit information will continue to be found in the eCW patient portal.

If you cannot locate what you need in the eCW portal, you may request a copy of your medical record by filling out the Patient Authorization to Release form and sending it to CrescentCare. You can also request your record in person by visiting any CrescentCare location.

For questions about the patient portal please contact 504-821-2601 extension 568.

Need help? Call or stop in.

New client enrollment is either completed on a walk-in basis or by appointment at our office at 3308 Tulane Avenue in New Orleans, open M-F 8:30-5:00.

To reach us by phone or email:

   504.207.CARE (2273)
   844.315.CARE (2273)

Additional Patient Information

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Costs and Insurance

Paying for care: information on insurance plans we do and don't accept, sliding scale fees, payments, deductibles and more ... More →
Privacy Policy

Privacy Policy

Information on the access and use of your medical information and on your privacy as you use our website and sign up to receive information ... More →
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Patient Handbook & Emergency Resource Guide

Click here or on the image above to download our patient handbook. It contains everything you need to know about who we are, patient rights ... More →
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Office Locations

Where our offices and programs are currently located, when and if they'll move to our new Elysian Fields location; hours, and contact information ... More →

Get the Every Dose Every Day App

Every Dose Every Day (E2D2) is a free, easy-to-use app created by the Centers for Disease Control and Prevention (CDC) for people living with HIV. The app allows you to set up medication reminders easily, and keep track of your appointments, laboratory results, and refills. This app is simple and secure. It will keep any information you enter confidential and stored only on your phone.

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Client/Patient Satisfaction Survey

As a patient of CrescentCare we value your opinion and always strive to use your feedback to better serve you.  Please take a moment to complete our anonymous satisfaction survey.  Please remember, DO NOT include your name or any identifying information in any portion of the survey.