Front desk with two smiling receptionists.To access services, you will need to meet with a case manager to discuss your needs and verify your eligibility. We welcome drop-ins, 8:30 – 5:00, Monday – Friday at our offices located at 2601 Tulane Avenue, 5th floor in New Orleans (map). You can also make an appointment by calling 504-821-2601.

When you come for your initial appointment, please bring:

  • Proof of income
  • Proof of residency
  • Proof of HIV status
  • Copy of Medicaid, food stamp, ADAP or other private insurance card, if you have them (Note: you don’t need to have insurance to apply for services)
  • List of any current medications
  • Any questions you might want answered

All clients that go through the intake process receive a copy of the agency’s grievance procedure and a copy of the Consumer Rights and Responsibilities.

What to Expect:

Once you check in at the front desk, there will be a ten minute (or so) wait before you get in to see a case manager. You can expect your initial case management visit to take up to two hours.

The purpose of your initial visit is to

  • perform a comprehensive assessment of your current situation
  • determine which of our services can help you
  • determine your eligibility for those services
  • determine any outside services that could benefit you, and initiate any referral process those services require

Depending on your level of need, you may be assigned a Medical Case Manager.

Thorough notes are taken during your initial and all subsequent visits with CrescentCare case managers. So while you may not see the same case manager at subsequent visits, any case manager working with you has a complete file with up to date information on you, your progress, and the services you’re enrolled in.

CrescentCare offers a variety of services to our clients. Every case is different, and every person who comes to us for help has different needs, timing and resources. Our case managers are here to determine what help YOU need, what help you’re eligible for, and what outside services we can refer you for assistance you need that we don’t provide. Don’t assume we can—or can’t—help you based on someone else’s experience; come in, talk to us, and let us work with you to get you the help you need.